Telus customer service Options
Telus customer service Options
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• At this stage, I come to feel I am becoming misled and mistreated. Even with a number of phone calls and escalations, I however would not have clarity on my discounts or a fair resolution to my problems.
Also, our phone line to your home arrived down in a windstorm another night time, as did our neighbors. We do not utilize a landline any more, even so the cable is in the street and even now connected on your house conclusion. I prompt that they just remove it absolutely. They mentioned as I did not have an Lively landline, they'd not ship a technician out to wash up the wire in the middle of the highway.
Now it is been two weeks and my difficulty With all the billing hasn't been solved , I have been customer Telus for over twenty years which customer service is horrendous! I requested to talk to supervisor quite a few repeatedly ultimate. She claimed she would they also wanted me to Visit the retail store wherever I fall the phone off and bought the mobile phone Once i advised her I did it all on the internet she didn’t trust me? The phone I gained the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to the store to acquire why was my box open up? Why wasn’t my box sealed? Telephone drop batteries is quite quite gradual like my aged phone was way a lot better than this point. I feel they gave me a outdated cellphone is the best way they handle customers with long because they reward loyalty ?!!!
00 much more a month. Despite the fact that my agreement states promo rate is for 2 yrs my Invoice says it truly is one 12 months. Following investing an afternoon these days trying to get enable, after the third person I spoke they mentioned they may check into it and phone me again. I did not receive a simply call again with solutions. This is completely unacceptable. I regret signing up with Telus and will explain to Anyone I know to under no circumstances sign up with them. Outside of curiosity I identified as Shaw and quickly experienced the decision answered and the person I spoke with was very clear and articulate. Feeling trapped in a agreement and with the mercy of an enormous technique that has no enable for its customers.
How can I learn that person. I feel I'm likely into a new billing cycle and I happen to be operating in circles for months
with the Black Friday i known as Telus to have me a completely new mobile line for my daughter if there's a deal like i obtained Earlier for my other Young ones being a loyal customer with Telus.
I wasn't telling but hoping to speak to him but he bought mad and hung up. That is ridiculous and extremely Terrible customer service. I will probably be pulling my two strains from Telus . If This can be the customer service buyers are receiving from a reps than you might want to supply it elsewhere. I are with Telus for around fourteen yrs and It is really really sad that it has arrive at this . Investigating these threads and responses still left by Other individuals it seems I am not the sole just one.
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Telus has messed up on my Monthly bill several periods during the pastfew months. Not long ago by charging me three periods for the bring it back which was presently returned. Then made a decision to go ahead and adjust 3 of my strategies on their own. Initial agent I spoke to was excellent and experimented with difficult to repair the issue. He even contacted loyalty to assist. They in no way referred to as. I tried to get in touch with myself and was keep forever so I hung up. Tried out A different agent he stated he would transfer me to loyalty than proceeded to get upset for the reason that I would not permit him to finish the call when he explained he could not transfer me.
I'm seeking the cell phone number to connect with to talk into a consultant and asking yourself should they can be found in the weekend. I need to make payment preparations and attempted Telus customer service to on chat, nevertheless they instructed me I have to contact.
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Hi @Ben708 we definitely price your loyalty with us and we wish to assist. Be sure to regulate your inbox for any message from us
I had some small problems but I'd Definitely no idea how to repair them. Then, my co-employee suggested me within your service. Your personnel have been really affected individual and helpful! Owing to all of these!
I will cancel each of the services home and mobile with Telus and explain to my family and friends to do so, that was the worst expertise I acquired with Telus